How to Show Your Customers You Respect Them

How to Show Your Customers You Respect Them

If you run a B2C business, it's important that your customer-facing staff be trained to deal with customers in a sensitive manner. Respecting the people you do business with, should be ingrained in them. However, customer loyalty is something that doesn't come easily and you have to work really hard to earn it. Here are some tips on how to show your customers that you respect them:


How to show your customers respect


#1 Easy access matters


It's important for you to understand that when customers call you, it's typically because they want some clarification, or are facing an issue with your product/service, and need it fixed. This also means, you have to be easily accessible to them, be efficient and direct them to a person that would be able to attend to their queries or solve their problems.


#2 Be proactive with acknowledging your mistakes


If a mistake has been committed by the company, it's crucial that you be proactive with acknowledging the fact and address it without delay. This is even more relevant if the customer hasn't yet noticed the lapse. When you do this, it shows a customer that you respect their investment & their time.


On the other hand, if you wait to address the problem only if and when a customer notices it, and you attempt to shift the blame, this would mean you are showing them disrespect and you may end up losing their loyalty.


#3 Prompt Response


Always be quick with your response to customers, regardless of how small their query or concern is. Listen to what they are saying and be quick to apologise for the inconvenience. But while you are doing so, ensure that you are quick with providing solutions too. In combination, a quick response & swift action tells your customers that you value their time and opinion; and that is an excellent way to show respect.


#4 Deliver on Promises


As a company that takes its business seriously, one of the worst things you can do is to fail to keep your promises. And so, if you have promised the customer that you will do something within a certain timeframe, keep that promise; and in case you are able to complete it within the stipulated time, make it a point to contact the customer and keep them informed about the delay.


#5 Making your customers feel special


Surprise your customers once in a while and look for different ways to show them they are special. You can reward them for their loyalty by doing different things. For instance, you can keep details about your customer's birthdays in the company database, and then make it a point to send spot offers around that time; sometimes a birthday wish can do wonders as well. You'll be surprised to find that even the smallest things can make your customers feel special.


Be conscientious in your dealings with customers


Very importantly, treat your customers the way you would like to be treated. It's important to think about how you would like to be treated by any company you deal with. If you've felt that they don't respect you, make it a point to avoid making those same mistakes.


About the Author


Ben Fewtrell is a sought-after Business Coach, Keynote Speaker and trainer who has featured in Virgin’s Inflight Magazine and Entertainment Portal, SKY Business and “Secrets of Top Business Builders Exposed”. He is also the host of the popular Business Brain Food Podcast where he interviews leading experts on anything and everything business.

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

Leave a Reply

Your email address will not be published. Required fields are marked *

business plan template

Get Instant Access to the Business Plan Template that has helped thousands of Business Owners in every sector plan and grow their business.

Learn More
fees and benefits

Our Programs start from as little as $10 a day making it affordable for all business types.

Learn More

Top Rated Articles

The History of Business Coaching

The Inner Series...   In order to understand the history of business coaching, it’s important to go back to t


How your company can adapt to the Digital Revolution

Over the last couple of years, technological innovation has brought about a rapid change in the customer service landsca


7 Biggest Challenges Facing Your Business

It is kind of inevitable that businesses will face challenges at different stages of their growth and development. So, p


Recently Viewed

7 Biggest Challenges Facing Your Business

It is kind of inevitable that businesses will face challenges at different stages of their growth and development. So, p


How to Overcome the Most Common Barriers to Listening Effectively in the Workplace

When it comes to communication, listening actively is a very vital aspect. In the fast-paced world we live in, most peop


Build Your Corporate Identity with These Five Simple Branding Tips

Corporate identity. When combined, these two words seem so intimidating especially if you're an owner of a startup or ev

  • Over the past 6 months the incredible team at MMP have supported us to shift our attitude towards our business & month on month our revenue is increasing to the point we will be able to employ additional staff to support our business goals long into the future. Do not regret our decision one single bit!

    • Emma Reece

  • Working with my coach has enabled me to see the areas where my business is failing. This was pretty confronting to me to be honest. MMP has the tools to improve these areas and the guidance on how to implement them.

    • Sharon Robinson

  • I have been working with Max My Profit for approx 3 years now, and over that time I have learnt a lot of things about not only what it takes to run a business, but I have also learnt things about myself. I don't believe i'd be the person or have the business I have today if it wasn't for Max My Profit and our Business Excelerator. Great team to work with if you want to take your business serious!

    • Ben Choy

  • As a new client for Max My Profit (MMP) it has taken no time at all to realise the benefits of business coaching. Despite many years of senior management experience starting a new business requires best practice systems and processes built on a solid platform of detailed planning. I look forward to the benefits of adopting the formula being shared by MMP.

    • Campbell MacLeod

  • Max My Profit Are truly awesome at what they do. They have helped me over the past 12 months to get off the tools in my business and start working on my business. I am looking forward to 2019 with enthusiasm not concern. Thanks so much.

    • Aaron Kemp

  • If you are committed to Growth the Max My Profit Team has the tools and expertise to excelerate all areas of your life. They Care, They Listen, They Understand You as an Individual first then they focus on Your business. Thank you Max My Profit my rating is a 6/5 - Kindest Regards The Mr Handyfix Team

    • Catherine Kavadas

  • The team at Max My Profit are an absolute pleasure to deal with. I love working with a team who is on top of what they are doing and have a clear view of what they are working on with you and helping ensure you get to the end goal.

    • Lauren Watts

  • I have been working with MaxMyProfit over the years and what they do for SME's in growing their business is fantastic. Also due to there knowledge and their supporting material for companies across the 5 lifestyle stages and assisting them through this process day in day out is extremely comforting as a small business owner and have referred them many businesses over the years.

    • Steve Laingy

  • Working with a business coach from MaxMyProfit has been one of the best things I have done for my business. I had several other coaches before MaxMyProfit but these guys are a step above the others. I have seen a significant increase in sales, now have a business that can run itself and the coaching program has paid for itself many times over.

    • Matthew Kitchin

  • Much more than just business coaches. There is an absolute treasure chest of business knowledge in their members site.

    • Iain Campbell

  • Max My Profit are unique as they really partner with you to develop and implement a plan that will drive success for the business. I was hesitant to proceed as previous business coaches tell you what to do and rely on you to implement.

    • Michael de Haan

  • I attended one of Max My Profits introductory events in Melbourne. Having been an accountant for almost 30 years, I was somewhat sceptical. Boy was I wrong. I not only enjoyed the presentation, but I gleaned so much from just that session.

    • Daniel Odd

  • These guys are an absolute wealth of knowledge for Small Business. The programme and support networks they have set up ensure learn more every day and can take your business from good to great. Thanks so much.

    • John Butler