Last Monday was a roller coaster ride.
I learned some valuable lessons and I thought I would share them with you…
I got into work on Monday morning ready for the 8.30am goal-setting meeting. These meetings are not only designed for setting goals, they are also a rev-up meeting to get the week underway.I haven’t been present in them for quite some time, and I thought I’d get more involved and see what’s going on in there. Basically, I wanted to know if there were any improvements I could make to make it more valuable.
I felt that they weren’t getting the most out of those meetings that they could. So I went through this with the team and we work-shopped what we could improve. Then we came up with an agenda of things that we’ll do in that meeting.
So, here’s what we now do in 30 minutes every Monday morning…
- We cover a point of culture (we have 14 of them)
- We have a system of catching people doing things right… when someone does something right we make sure they get recognized for that
- Team member of the week award
- Company KPI update
- Review last week’s goals and those who reach their goal every week for a month get a free lunch
- Set goals for the coming week
- Share a client testimonial
- Celebrate birthdays, anniversaries etc
- A fun game
- A “whoosh” (like a secret handshake)
To give you an idea, we have a team of about 20 people. So as you can see, it’s a fairly full-on agenda. The main aim is to make sure we are all on the same page and we know what our individual and team goals are for the week.
So I came out of that meeting feeling excited and pumped for the week ahead…
Until about half an hour later…
…When I found out that a key team member who has been with me for four years, Iain, has decided to leave MaxMyProfit. He’s had a great 4 years with us and he’s a fantastic guy. We’ve become friends, and I think that’s probably what makes it so hard.
For the last 4 years Iain has been a valuable team member, who has contributed enormously to my business. One of the biggest challenges with business is how do you keep your team, going when someone like that leaves?
As they say, the show must go on. In other words your whole business doesn’t stop just because one person leaves. A large part of being a great CEO is how you respond to less than ideal situations. You have to keep riding the roller coaster. The ups, the downs, the highs and the lows are all part of the ride.